fg999 Privacy Policy — Your Information Is Safe With Us
How your personal information is collected, used, stored, and protected on the fg999 platform — this policy explains everything clearly.
This privacy policy applies to all users of the fg999 platform. When you use our website or create an account, you agree to the terms of this policy. Please read this policy carefully.
Introduction and Purpose
fg999 is a trusted and secure online betting and casino platform for players in Bangladesh. We take the privacy of our users very seriously. This privacy policy ("Policy") describes how fg999 collects, uses, discloses, and protects your personal information.
This policy applies to the fg999 website (https://fg999.cam), mobile platform, and all related services. We manage your information in accordance with applicable laws and regulations.
What Information We Collect
fg999 may collect various types of information to provide its services. Details of this information are given below:
2.1 Information You Provide Directly
When you create an account or use services on fg999, the following information may be collected:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Mobile number and email address
- Payment information (such as bKash, Nagad, Rocket account details)
- Documents provided for identity verification (if required)
- Address and contact information
2.2 Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device information
- Browser type and version
- Date and time of login and activity on the platform
- Information collected from cookies and similar tracking technologies
- Gaming history and transaction details
2.3 Information Received from Third Parties
In some cases, third-party services may be used for identity verification or payment processing. In such cases, relevant information may be received from the respective service provider.
Purpose of Data Use
fg999 uses the information collected for the purposes listed below:
3.1 Account Management and Service Delivery
- To create and manage your fg999 account
- To process deposit and withdrawal transactions
- To provide gaming and betting services
- To manage bonuses and promotional offers
3.2 Identity Verification and Security
- To verify age (21 years or older)
- To prevent fraud and money laundering
- To maintain account security
- To detect and prevent unauthorized access
3.3 Service Improvement and User Experience
- To improve platform functionality
- To resolve technical issues
- To provide a personalized experience based on your preferences
- To provide customer support and resolve complaints
3.4 Communication and Notification
- To send important account-related notifications
- To inform you about promotional offers and bonuses (with your consent)
- To notify you of policy changes
Sharing and Disclosure of Information
fg999 does not generally share your personal information with third parties. However, some information may be disclosed or transferred in the following circumstances:
4.1 Service Provider Partners
Necessary information may be shared with trusted service providers for payment processing (such as bKash, Nagad, Rocket, bank transfer), identity verification, and technical services. These partners are bound to use the information only for the specified purpose.
4.2 Legal Obligations
If fg999 is required to disclose information by a court order, a lawful request from a law enforcement agency, or other legal process, fg999 will fulfil that legal obligation.
4.3 Fraud Prevention
Information may be shared with relevant authorities to investigate and prevent fraud, money laundering, or other illegal activities.
4.4 Business Transfer
In the event of a business merger, acquisition, or asset transfer, your information may be transferred. In such cases, the new authority will manage the information while maintaining the standards of this privacy policy.
Cookies and Tracking Technology
The fg999 website uses cookies and similar technologies to improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Required for core website functionality, such as maintaining login sessions.
- Functional Cookies: Help remember your preferences and settings.
- Analytics Cookies: For analyzing and improving platform usage.
5.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. However, disabling some cookies may limit certain features of the platform.
Data Security Measures
fg999 applies industry-standard security practices to keep your personal information safe.
6.1 Technical Security
- All data transmission secured with SSL (Secure Socket Layer) encryption technology
- Sensitive information stored in encrypted form
- Use of secure servers and data centers
- Regular security audits and assessments
6.2 Administrative Security
- Limited staff access — only authorized staff can view your information
- Privacy protection training for all staff
- Data access logs and monitoring systems
Data Retention Period
fg999 retains your personal information only for as long as is necessary to fulfil the purposes described in this policy.
- Active account information: retained for as long as the account remains active.
- Closed or inactive account information: may be retained for a specified period as required by legal obligations and fraud prevention needs.
- Transaction records: retained in accordance with financial regulatory guidelines.
- Support communication history: retained for a specified period to ensure service quality.
Information relevant to legal requirements or dispute resolution may be retained for a longer period.
Your Rights and Controls
You have the following rights regarding your personal information:
8.1 Right of Access
You may request a copy of the information fg999 holds about you.
8.2 Right to Rectification
If you believe any of your information is incorrect or incomplete, you may request that it be corrected.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
8.4 Opt-Out from Marketing Communications
You may request to stop receiving promotional emails or notifications at any time. To do this, contact our support team.
8.5 Submitting a Complaint
If you have any concerns about data protection, contact us directly. We always take your complaints seriously.
Protection of Minors
fg999 clearly states that this platform is intended only for individuals aged 21 or older. We do not knowingly collect any information from minors.
If we become aware that a minor is using our services, we will immediately close that account and delete the associated information.
If a parent or guardian believes their child is using this platform, please contact us immediately.
Policy Changes and Updates
fg999 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- Displaying a prominent notice on the website
- Sending a notification to your registered email (where applicable)
- Updating the "Last Updated" date on this page
If you continue using the platform after any changes, you will be considered to have agreed to the updated policy. If you do not agree with the changes, contact our support team to close your account.
Contact Us
Contact our team for any questions or concerns regarding the privacy policy.
When contacting us, please keep your account number and registered mobile number handy — this helps resolve issues faster.