Responsible Gaming at fg999 —
Your safety is our priority
Online betting is enjoyable, but playing in a controlled way is most important. At fg999, we place the highest importance on every player's mental and financial wellbeing.
Why is responsible gaming so important?
Online casino and betting is an entertainment activity — but uncontrolled play can lead to financial and mental health problems. At fg999, we believe every player knows their limits, and staying within those limits is the true purpose of gaming.
Our platform is operated for those aged 21 and above only. Participation by minors is strictly prohibited and we follow a rigorous age-verification process.
Deposit Limit
You can set how much you deposit per day, per week, or per month. Once this limit is set, further deposits beyond it are not possible — it keeps your budget protected.
Time-Out Break
Need a short break? Take a temporary time-out from 24 hours up to 6 weeks. During this time your account will be temporarily suspended and you will not be able to participate in any games.
Self-Exclusion
If you feel gaming is getting out of control, use the self-exclusion option. You can close your account for 6 months to 5 years, or permanently.
Betting Limit
Set a limit on how much you wager in each session. At fg999, you can set both a single-bet limit and a session loss cap yourself.
24/7 Support Team
Our Bengali-speaking support team is available 24 hours a day, 7 days a week on live chat. If you have any concerns about your gaming, reach out today — we help without judgment.
Minor Protection
fg999 strictly enforces the 21+ age limit. Age verification is mandatory at registration. Keep your password secure so minors in your household cannot gain access.
Recognise the signs of problem gambling
Problem gambling often begins gradually. If you notice any of the following signs in yourself or someone you know, be alert and seek help.
Emotional signs
- A strong urge to keep playing in order to chase losses
- Feeling restless or irritable when not playing
- Hiding how much you play and how long you spend playing
- Lying to family and friends
- Turning to gambling to relieve stress or sadness
Financial signs
- Wagering more money than you can afford
- Taking money meant for essential expenses (rent, food, medicine) to gamble
- Playing with borrowed or loaned money
- Repeatedly placing large bets in the hope of recovering lost money
- Selling assets to fund gambling
If you notice any one of the signs above, do not wait — contact us via live chat or email us at [email protected]. Our trained support team will help you with complete confidentiality.
Steps to help yourself
Regaining control is possible. Follow these steps at fg999 and build a culture of responsible gaming.
Set a budget
Set a fixed amount for entertainment each week or month. Once that amount is used up, end the session — do not try to chase losses.
Stick to time limits
Before each session, decide how long you will play and set an alarm. Enable session reminders in your account settings.
Set a deposit limit
Set a daily or weekly deposit limit from your account settings. Changing this limit requires a 24-hour wait — this prevents decisions made in the heat of the moment.
Take a time-out
Take a time-out from 24 hours to six weeks to clear your head. During this time logging in will not be possible and no marketing messages will be sent.
Choose self-exclusion
If you feel you need a longer break, close your account for 6 months to 5 years, or permanently. This can be done through the support team.
Do not hesitate to seek help
Talk to a family member or friend. Seek advice from a mental health professional if needed. fg999's live chat support is always ready.
fg999 Protection Tools at a glance
Below are all the responsible gaming tools available on our platform and how to use them.
| Tool name | Function | Duration | How to activate |
|---|---|---|---|
| Deposit Limit | Limits the amount you can deposit | Daily / Weekly / Monthly | Account Settings → Limits |
| Session Limit | Limits your playing time | Each session | Account Settings → Time Control |
| Betting Limit | Sets a maximum on a single bet | Each round | Account Settings → Betting |
| Time-Out | Temporarily suspends your account | 24 hours – 6 weeks | Support → Time-Out Request |
| Self-Exclusion | Long-term account closure | 6 months – Permanent | Support → Self-Exclusion |
| Reality Check | Shows regular session summaries | Every 30 / 60 / 90 minutes | Account Settings → Reminders |
Lowering any limit takes effect immediately. A 24-hour waiting period applies to increasing a limit.
Protection for minors
fg999 strictly enforces the 21+ age limit. Keeping children and teenagers away from online gambling is everyone's responsibility.
Device security
Do not stay logged in to your account on devices shared with family members. Do not save your password in the browser. Log out when you are done.
Age verification process
Age verification is mandatory at registration. Additional identity documents may be requested in cases of doubt. If someone is found to be under 21, their account is closed immediately.
Advice for parents and guardians
Use parental control software to manage children's internet use. Use your internet service provider's parental control feature to block betting or casino sites. Never share your account login details in front of children.
Responsible Gaming FAQs
Below are answers to the most frequently asked questions about responsible gaming at fg999.
Play safe, enjoy yourself
Build a culture of responsible gaming. Explore our games, support, and FAQ section at fg999.
For those aged 21 and above only. Gambling carries financial risk.
Contact us for support
Our team is here for you on any matter related to responsible gaming. Reach out — with complete confidentiality.
Live Chat
24/7 live chat support in Bengali. Share any question or concern with us directly.
Email Support
Email us for detailed requests. We will respond as quickly as possible.
Terms and Conditions
Read our terms and conditions for full details on the responsible gaming policy and all terms.