fg999 Terms and Conditions
— Your Rights and Responsibilities
Please read all fg999 terms carefully before using this platform. Complete guidelines on accounts, bonuses, deposits, withdrawals, and responsible gaming are provided here.
Introduction and Scope
These Terms and Conditions ("Terms") form a binding legal agreement between fg999 ("Platform", "we", "us") and every individual who uses the website ("User", "you"). By visiting fg999.cam or registering an account, you are considered to have fully accepted these Terms.
fg999 provides an online betting and casino service for players in Bangladesh. These Terms are effective in accordance with Bangladesh Standard Time (BST, UTC+6) and are provided in Bengali.
Account Registration and Eligibility
Registration Requirements
- Each individual may open only one account. If multiple accounts belonging to the same person are found, all accounts will be closed and all bonuses will be considered void.
- All information provided at registration must be true, accurate, and complete. Providing false information will result in immediate account closure.
- A certified copy of a National Identity Card (NID) or passport may be required to complete account verification ("KYC").
- You are solely responsible for the security of your account. Never share your password with any third party.
- fg999 reserves the right to suspend or close any account at any time without stating a reason, though this right will only be exercised in cases of fraud, policy violations, or legal requirements.
Grounds for Ineligibility
The following individuals may not open an account at fg999:
- Those under the age of 21.
- Those who have previously been banned from fg999 for any reason.
- Those who have placed self-exclusion limits under the responsible gaming policy.
- fg999 employees and their immediate family members.
Deposit and Withdrawal Policy
fg999 supports transactions through the most widely used mobile banking methods in Bangladesh. All transactions are conducted in Bangladeshi Taka (BDT/৳).
| Transaction Type | Method | Minimum Amount | Processing Time |
|---|---|---|---|
| Deposit | bKash, Nagad, Rocket, Bank Transfer | ৳300 | Instant |
| Withdrawal | bKash, Nagad, Rocket, Bank Transfer | ৳800 | 30 minutes to 3 hours |
Deposit Terms
- Users must use a payment method registered in their own name. Deposits from third-party accounts are not accepted.
- After a successful deposit, it may take up to a few minutes for the balance to appear in the account. In the event of a technical delay, please contact us immediately via live chat.
- The minimum deposit amount is ৳300 for each method.
Withdrawal Terms
- Account verification must be fully completed before a withdrawal request can be made.
- The minimum withdrawal amount is ৳800. Withdrawal requests below this amount will not be processed.
- Withdrawals are generally completed within 30 minutes to 3 hours. Additional time may be required if verification is needed.
- fg999 reserves the right to temporarily suspend a withdrawal if fraud or a policy violation is suspected.
Bonuses and Promotional Offers
General Bonus Terms
- All bonus offers apply once per account, per household, or per device.
- If the specified wagering requirement is not met after claiming a bonus, the bonus and any winnings derived from it will be cancelled.
- fg999 reserves the right to modify, suspend, or cancel any bonus offer at any time.
- Any attempt to claim a bonus fraudulently will result in permanent account closure.
- Withdrawing your balance while a bonus is active may not be possible — the withdrawal process will begin only after the wagering requirement has been met.
VIP Program Terms
fg999 has three VIP tiers — Bronze, Silver, and Gold. A weekly cashback is provided at each tier:
- Bronze: Up to 0.4% weekly cashback.
- Silver: Up to 0.8% weekly cashback.
- Gold: Up to 1.2% weekly cashback.
VIP tier changes are assessed automatically based on play type and activity. Cashback is credited directly to the account.
Betting and Gaming Rules
General Betting Terms
- A confirmed bet cannot be changed or cancelled unless fg999 acknowledges a technical error.
- If an event is cancelled, the bet amount will be refunded. Cancellation rules will apply according to the specific event type.
- If incorrect odds are displayed due to a software or server error, fg999 reserves the right to void that bet.
- Any form of bet manipulation, automated betting software, or coordinated group betting is strictly prohibited.
- The same rules apply to all sports events including cricket betting (BPL, T20 World Cup, IPL), football (FIFA), and kabaddi.
Casino Game Terms
- All casino games are operated by third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming).
- Game outcomes are determined by a Random Number Generator (RNG), which is regularly audited.
- If a game is interrupted mid-session due to loss of internet connection, fg999 will determine the outcome based on server logs.
- In live casino games, the dealer's announcement is final, though reconsideration will be given if there is evidence of a technical error.
Prohibited Activities
The following activities are strictly prohibited on fg999 and will result in permanent account closure if they occur:
Fraudulent Activities
- Using the platform for money laundering or processing illegal funds.
- Operating multiple accounts for the purpose of abusing the bonus system.
- Using stolen or unauthorised payment methods.
- Registering with fake identity documents.
Technical Abuse
- Hacking, cheating, or using bots on games or software.
- Conducting cyber attacks or DDoS attacks on the website.
- Intentionally exploiting vulnerabilities in the game interface.
- Attempting unauthorised access to another player's account.
Privacy and Data Protection
fg999 treats the protection of your personal information as its highest priority. All data is secured by SSL encryption and stored on protected servers.
Data Collection and Use
- Information provided during registration, transactions, and verification is used for account management and security purposes.
- Your personal information will never be sold or shared with third parties for commercial purposes.
- Information may need to be disclosed in response to legal obligations or requests from regulatory bodies.
- Cookies and tracking technologies are used to improve the user experience.
For more details, please read our Privacy Policy page.
Responsible Gaming Policy
fg999 places the highest importance on responsible gaming. We believe entertainment should be enjoyed within limits, never at the cost of financial or mental harm.
Our Commitment
- Users can set their own deposit limits, session limits, or self-exclusion breaks.
- If problematic gaming behaviour is detected, our support team will actively provide assistance.
- Self-exclusion limits will be applied immediately upon request and cannot be lifted before the set period has ended.
- This platform is for those aged 21 and above, and strict measures are in place to prevent access by minors.
For more information on responsible gaming, visit our Responsible Gaming page.
Limitation of Liability
fg999's Liability
- fg999 bears limited liability for unintentional service disruptions caused by technical errors, internet outages, or other reasons.
- fg999 is not directly liable for software errors by third-party game providers; however, the provider will be contacted to assist affected users.
- There are financial risks involved in gambling. The player is solely responsible for their own betting decisions.
Right to Modify Services
- fg999 reserves the right to modify any game, bonus offer, payment method, or service feature without prior notice.
- These Terms may be updated at any time. Continued use of the platform after updated Terms are published will be considered acceptance of the new Terms.
- For significant changes, a notification will be sent to the registered email address.
Dispute Resolution
How to Submit a Complaint
- For any dispute or complaint, please first notify our support team via 24/7 live chat.
- If the matter is not resolved via live chat, send a detailed complaint to [email protected].
- We will provide a written response within 14 business days of receiving the complaint.
- Complex matters may require additional time to investigate — the user will be kept updated in such cases.
Amendments, Governing Law and Contact
Amendment Policy
fg999 reviews and updates these Terms periodically. The date of each update will be noted at the top of this page. Users are advised to visit this page regularly to stay informed of the latest Terms.
Contact Information
For any questions about these Terms, please contact us through the following:
- Live Chat: Active 24/7, support in Bengali
- Email: [email protected]
To learn more or log in to your account
If you have any questions about the terms, visit our FAQ page or log in directly.